The Enugu Electricity Distribution Company (EEDC) has issued an important reminder to residents in the South-East region, urging them to upgrade their prepaid electricity meters before the upcoming deadline on November 24.
This reminder, made public by the EEDC’s Head of Corporate Communications, Mr. Emeka Ezeh, emphasizes the need for action as part of a global change due to the Token Identifier (TID) rollover. This rollover impacts all Standard Transfer Specification (STS) compliant prepaid meters around the world, including those used by EEDC customers.
Ezeh pointed out that the TID rollover is a technical adjustment that will render old tokens invalid for meters that haven’t been updated. EEDC has been proactive in preparing for this change, having notified residents through various educational and outreach programs.
Since this issue affects all STS prepaid meters, EEDC has been encouraging customers to upgrade in order to avoid any service interruptions after November 24.
In preparation for this shift, EEDC has implemented a new vending system known as “SuperEdge,” which will support the smooth transition for customers during the upgrade.
According to Ezeh, prepaid meters that are not upgraded by the deadline will stop accepting new tokens, although they will continue to operate until any pre-existing energy credits are used up.
To ensure that all customers comply, EEDC has arranged for those who have not recharged their meters since February 2024 to receive a set of Key Change Tokens (KCTs) during their first recharge.
These KCTs consist of three 20-digit codes that need to be entered into the meter to complete the upgrade. Ezeh explained that each 20-digit code should be input one by one, with the customer pressing the “enter” button after each entry, to finalize the meter update. Importantly, this upgrade is offered at no cost to customers.
EEDC also urged customers with unused tokens purchased prior to the upgrade to load these tokens before entering the new 20-digit KCTs, as any old tokens will become unusable once the meter has been upgraded. There will be no refund for these unused tokens once the meter transitions to the upgraded status.
“Customers can recharge their meters through “EnergyPay” by simply logging on to the EEDC website (www.enugudisco.com) and clicking the “Make Payment” button, or through the EEDC Connect App.
For further questions or help with the upgrade process, customers are encouraged to reach out to EEDC’s Call Center by dialing 0208 4700 100, where support staff are available to assist with inquiries.
